Refund Policy
Last updated: October 23, 2026. This policy is part of SAI's Terms of Service.
1. Who we are
SAI is made and operated by Universal Network Development LLC, doing business as U.N.D Industries ("UND," "we," "us"), a limited liability company organized under the laws of the State of Florida, United States. This policy covers every SAI membership bought on talktosai.com or in an SAI app.
2. When a purchase is final
A SAI membership is access to a digital service that starts as soon as your payment is confirmed. Once that access has started, the purchase is final and is not refunded for a change of mind, an accidental purchase, not using SAI, or a limit you could have checked before buying, except where this policy or the law says otherwise.
Immediate access. When you pay, you ask for your membership to start at once, and you agree that any right to cancel within a cooling-off period ends when access begins, to the extent the law allows.
3. When we do refund
- The law requires it. Nothing here takes away a right you have under the law where you live.
- A duplicate charge. You were charged twice for the same membership on the same account and did not mean to be.
- A verified technical fault. A fault on our side keeps you from using SAI as described, and we cannot fix it in a reasonable time.
- If we stop offering SAI or a paid membership. As the Terms say, we tell you at least 30 days before (unless something outside our control prevents it) and refund the unused part of any period you paid for.
A refund ends the membership it covers. Refunds go back to the original payment method through our payment processor, Stripe.
4. Monthly memberships and renewals
You choose whether a monthly membership renews before you pay, and you can turn renewal off or cancel at any time in SAI under Settings > Plan and billing. Cancelling stops the next renewal; the period you already paid for stays yours until it ends and is not refunded in part, except as section 3 says. A one-time membership (such as Founder) does not renew.
5. How to ask
If something is wrong, please write to us first, before disputing the charge with your bank: email billing@talktosai.com within 14 days of the charge with the email address on your account, the receipt, and what went wrong. We aim to answer within 1 to 2 business days and will work with you in good faith.
6. Chargebacks
Most problems are solved quickly by writing to us. A chargeback filed instead of contacting us, or one that is abusive or fraudulent (for example, disputing a membership you used), may lead us to suspend or end the account, and we may contest it with the records we keep: the agreement you accepted, the purchase confirmation, and the account's use of SAI after the purchase (as our Privacy Policy describes). Using SAI after a chargeback may need a new payment.
7. Contact
Billing: billing@talktosai.com. Everything else: support@talktosai.com.